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A funnel filtering many small routine tickets into a few large complex cases handled by one engineer

How AI and Automation Are Changing IT Service Delivery

Explore how AI and automation are transforming IT service delivery, boosting efficiency, reducing downtime, and helping businesses stay competitive.

On September 10, 2026
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A single in-house IT desk beside a network of many connected desks, illustrating the coverage limits of one full-time hire

Managed IT Services vs. In-House IT: What Should You Choose?

Compare managed IT services vs. in-house IT teams to find out which model saves more, scales better, and fits your business goals.

On September 7, 2026
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Technical schematic of a medical instrument in which one internal component is an opaque black sphere the callout lines never reach

When the Model Is the Vendor: What Happens to Compliance When You Don’t Own the Weights

The FDA cleared its first LLM-based device in December 2025 and the public record does not say which model it runs. Every regulated-software regime assumes you can describe, pin and reproduce what you shipped — a manufacturer building on someone else's foundation model can do none of the three reliably.

On September 3, 2026
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A sealed rack-mounted network appliance behind a glass wall, the only opaque object in an otherwise transparent office

The Edge Device Is the Perimeter: Why the Box You Bought to Keep Them Out Is How They Get In

Edge devices and VPNs jumped from 3% to 22% of exploitation-driven breaches in a single year. The reasons are structural: an appliance cannot host an agent, cannot easily be imaged, and is patched on a change-control calendar while the exploit runs on a script.

On August 31, 2026
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An annotated technical document beside a receding row of progressively blanker cards, showing caveats lost with each copy

The Password Memo Was Honest. The Checklist Wasn’t.

The 2004 NIST memo blamed for password composition rules hedged its own numbers and predicted how users would defeat them. It also never contained the 90-day rotation rule everyone attributes to it.

On August 27, 2026
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An open cardboard box with an enormous strip of legal fine print unspooling from it, illustrating software warranty disclaimers

As Is: How Software Became the Only Product You Could Legally Sell Broken

For forty years software shipped with every default warranty disclaimed. Two EU instruments arriving in 2026 and 2027 remove that baseline - and the disclaimer stops working.

On August 24, 2026
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A precisely drawn square boundary with a soft glow spilling well beyond its edges, illustrating an AI agent whose real reach extended past the sandbox drawn on the design document

The Production Incident Class Your Postmortem Template Doesn’t Have

An agent that follows its instructions perfectly can still take down a third party. Why blameless postmortems assume three things autonomous agents do not provide.

On August 20, 2026
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A pressure gauge on a pipeline resting calmly in the green zone while the pipe behind it bulges under strain, illustrating a load test report that reads normal while the system is close to failure

Why Load Test Numbers Lie

Four structural biases in load testing all point the same way: toward optimism. What the numbers hide, and the five questions that expose it.

On August 17, 2026
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Layered translucent panels inspected by magnifying glasses while a glowing shard slips through a gap between layers

When Config Became Executable: The Twenty-Year Pattern Behind Supply Chain Attacks

Across event-stream, SolarWinds, xz utils and the 2026 npm worms, the malicious artifact was never in the repository anyone reviewed. Why CVE-based scanning was blind to 100% of documented campaigns, and why AI agent config files are only the newest file that executes without being called code.

On August 10, 2026
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A medical imaging machine dissolving from left to right into geometric data blocks, illustrating hardware becoming software

How Software Became a Medical Device

The Therac-25 reached the US market in 1983 by declaring itself equivalent to something already on sale. Forty years later, 97% of AI-enabled medical devices get there the same way. How the category was assembled backwards, one definitional crisis at a time.

On August 5, 2026
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