We provide 24/7 emergency IT services

Oracle, MS SQL, Windows, Linux/BSD, Networking

phones: +1 646.844.5712 (US) · +44 203 695 9674 (UK)

For emergency assistance we have a staff of 24/7/365 on–call certified experts to provide you with expert support with any emergency task.

Oracle DBA

Help with Oracle Technical Support on bug identification
Performing database crash recovery
Repairing acute Oracle performance issues
Applying patches
Relieving database bottlenecks
Disaster recovery and planning
Assisting with emergency hardware configuration

Linux / BSD

General systems administration
Patching / Upgrading kernel and packages
Web and Mail server administration
Performance troubleshooting
Firewall configurations
Apache / Nginx / Tomcat / Glassfish Administration
Squid proxy server

MySQL DBA

MySQL by Oracle
MariaDB
IaaS and DBaaS including: AWS RDS, EC2, and Rackspace Cloud
Percona MySQL

Windows 2012 / 2008 Server Administration

Active Directory
IIS configuration
Firewall configuration
Hyper-V virtualization
Failover-Clustering

Microsoft SQL Server Administration

Design / Deployment and ongoing support
Failover and Clustering
Always On
Performance troubleshooting and bottleneck
licensing consultancy

Microsoft Exchange 2013 / Office 365 Administration

Design and Deployment
Upgrading from earlier versions

Fibre Channel SAN administration

HP EVA storage
DELL MD3xxx series storage
NetApp storage
Brocade FC fabrics administration

Public Key Infrastructure administration (X509 / TLS / SSL)

DDoS mitigation consultancy

Design and emergency implementing DDoS mitigation

How It Works

You call us by phone +1 646 844 5712 (US) or +44 203 695 9674 (UK) or skype hitech_us_911 or by embedded chat
We send you the contract describing legal aspects of the service.
You get acquainted with the contract and sign it.
You provide us remote access: SSH/Remote Desktop/VPN preferred.
We examine your case and offer ways, timeframe and pricing for solving the situation.
You agree with the proposed solution by signing the Exhibit to the contract.
We get the job done.
You pay.

Frequently Asked Questions

How fast do you respond to an emergency?

Our TechOps team is on call 24/7/365. Contact us and a certified engineer starts working on your problem immediately.

What kinds of emergencies do you handle?

DDoS attacks, database failures, server and network outages, security incidents — covering Windows Server, MS SQL, Oracle DB, Linux/BSD and more.

Do we need an existing contract to get emergency help?

No. Simply give us a call and we will take care of your problem — one-time emergency assistance is available.

Can you help prevent future incidents?

Yes. After resolving the incident we can review your infrastructure, harden the setup and set up 24/7 monitoring as part of our managed services.

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