Our client is a group of two EU-registered SaaS platform entities that needed dedicated, ongoing expertise to meet their GDPR obligations without hiring a full-time in-house Data Protection Officer.

Our client — two EU-registered SaaS platform entities — was subject to the full scope of GDPR but had no dedicated Data Protection Officer in house. They needed to build a complete data privacy program from the ground up: Records of Processing Activities, impact assessments, internal policies, cookie and privacy-policy practices, and staff training. At the same time, the business was already fielding live obligations — data subject requests from users across multiple countries, personal-data questions tied to partner entities, and correspondence with Data Protection Authorities. Recruiting and onboarding a full-time DPO would have been slow and costly; what they needed was proven GDPR expertise available immediately and on an ongoing basis.

HiTech Service provided outstaffed Data Protection Officers who built the client’s entire GDPR compliance program from scratch, reaching full compliance within six months. Working closely with the client’s legal and compliance department, our DPOs delivered:

• Records of Processing Activities (ROPA), Data Protection Impact Assessments (DPIA), and the supporting internal policies and procedures
• Ongoing improvements to the privacy policy and cookie handling practices, in collaboration with the legal and compliance teams
• GDPR training materials for staff and stakeholders
• Advisory support to legal and compliance on personal-data questions raised in requests from partner entities
• End-to-end processing of customer data privacy requests — registration, response drafting, and coordination with the technical and support teams — covering Data Subject Access Requests (DSARs), erasure requests, and related matters, regardless of the requester’s country of residence wherever GDPR applied
• Direct communication with Data Protection Authorities (DPAs) on multiple occasions

Over 1.5 years of engagement, the client operated with zero regulatory fines or data protection incidents, backed by a compliance program that scaled from zero to full GDPR compliance in just six months.