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Managed IT services

Keeping a modern company’s infrastructure running and secure matters as much as setting it up. Our technical support team handles configuration and remote administration of hardware and applications, deployments and scripting, 24/7.

24/7ISO 9001:201520 years
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Infrastructure and DBA outsourcing

Over 20 years we have gathered a highly experienced technical support team, ready for tasks of any difficulty.

We work with both open-source and commercial software, and prefer open source where it fits, which cuts licensing costs on infrastructure projects.

Why outsource managed services

  • Lower operating costs with minimal up-front investment
  • Comprehensive monitoring and management for servers, storage, network and middleware
  • 24/7 proactive monitoring improves availability
  • Real-time reports, automated notifications and alerts
  • You focus on the core business; certified experts manage the IT

What we manage

Systems & security

  • Windows, Linux and BSD server management
  • Security devices: firewalls, VPN, anti-virus, web security, IDS/IPS, endpoint security
  • Storage management (SAN, DAS, NAS)
  • Network management and routing, network diagnostics

Databases & messaging

  • Database configuration and scripting: MS SQL, Oracle, MySQL, PostgreSQL
  • MongoDB management
  • Managed communications: VoIP provisioning, IPv4/IPv6 infrastructure
  • Managed messaging: email, MS Exchange, IM

DevOps & cloud

  • CI/CD design, configuration and support
  • Automated builds and deployments to test and production
  • Infrastructure as code with Terraform; configuration management with Ansible, Puppet or Chef
  • Docker and Kubernetes
  • Automation on AWS, Microsoft Azure and Google Cloud, infrastructure provisioning templates

Monitoring & reliability

  • Production monitoring and alerting with Prometheus and Grafana, Zabbix, Nagios, Splunk and cloud monitoring
  • Root cause analysis and issue resolution
  • Ongoing reliability and performance improvements
  • Technical support to project teams in every phase of the lifecycle

Available around the clock

Working to an ISO 9001:2015 process and available 24/7, our technical support team provides the same service whether clients are in the US, Europe or Asia.

  • ISO 9001:2015 certified quality system
  • 20 years of delivery
  • Rated 5.0 on Clutch across 6 verified reviews
  • US headquarters, engineering hubs in Ukraine and Poland

What clients say

Leonid Podoshev, Vice President, Software Engineering, Odyssey Logistics and Technology Corporation
“We found HiTech as a reliable, dedicated and very professional partner, capable of successfully executing complex development and production support activities with high quality and in a cost effective manner.”
Leonid PodoshevVice President, Software Engineering, Odyssey Logistics and Technology Corporation

Tell us what you’re building

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Book a free discovery call+1 646.844.5712