Project · Label & artwork management SaaS
BLUE Software, now part of Esko, runs a SaaS platform for label and artwork development, workflow automation and digital asset management. We provided its TechOps and today provide Tier 2 and Tier 3 support engineers across the Asia, Oceania and Europe time zones.
BLUE Software builds a SaaS platform for label and artwork development, workflow automation and digital asset management. BLUE Software is now part of Esko.
In May 2016 BLUE Software acquired the KODAK Design2Launch business. The HiTech team that had been Kodak’s competency center for Brand Manager became part of the BLUE Software team, working on growing Brand Manager and related services.
We provided BLUE Software’s TechOps: running and supporting the production infrastructure behind the platform.
HiTech engineers work as BLUE Software’s Tier 2 and Tier 3 support: the level that takes over the issues first-line support cannot close, investigates them in depth and works with engineering on the fix.
We cover the Asia, Oceania and Europe time zones, and we meet all of BLUE Software’s SLAs.
The team is deeply integrated into BLUE Software’s processes and procedures: our engineers complete BLUE’s trainings and work to the requirements of its quality management system (QMS), the same way BLUE’s own staff do.
“I would like to thank Hi Tech for the Development and Quality Assurance resources that they have provided to Kodak/BLUE Software over the last 4 years. Since the beginning, Kodak/BLUE Software integrated Hi Tech resources into our team as if they were our own company’s resources.”
Edward T. Palange, Director of R+D (Design2Launch), Kodak / BLUE Software
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