Our company provides full scope of IT services described below in a simple diagram. Should you have any questions, please see text on the right.
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Enterprise Customer Service
HiTech provides full-scale customer support outsourcing.
We offer you customer care professionals who speak fluent English having excellent telephone etiquette. Each support specialist holds a university degree in linguistics and possesses years of experience working in technical sphere, able to provide qualified help on tier 1, 2, and 3 customer support and client retention.
We provide guaranteed turnaround e–mail support with customized responses to each e–mail.
You can always count that your problem will be clearly understood and addressed in the most timely manner.
Customer Support to SMEs and Individuals
In HiTech Service, we think that it is unfair that professional IT support is available only to corporate clients. That’s why in the mid of 2015 we launched customer support to SME’s and individuals that combine both — the full scope of IT services and their availability. No contracts, no hidden fees.
Our specialists are working 24/7 to consult or help you with all possible issues. Easy to reach by phone, skype, chat or email. Remote assistance, where and when you need it.
Our main goal is to help you, that’s why you pay only if you are satisfied with the service.
HiTech started as an outsourcing partner for software development in 2006 and it remains our core competency.
We offer three business models designed to grow as your business grows.
- Dedicated Team:We manage all the local government, facilities, and tax obligation and you manage the deliveries. This model works best for long term projects where team stability and predictable invoices are important.
- Project:You deliver requirements and we create a statement of work using fixed or hourly milestone billing. This is ideal for kick starting technology, customizing technology for a customer, or for releasing the next major or minor version.
- Spill over:we provided hourly headcount as your resource demands increase and decrease over time. This is ideal for customer deployments, final regression testing for a product launch, or quick entry into new markets.
We are focused on building dedicated teams and custom software development. Our solid experience in Desktop, Web, Mobile; DB technologies and profound experience in Agile methodologies make us reliable and efficient partner.
Mobile technologies include native frameworks and cross platform accelerators, PhoneGap, Titanium, Xamarin, Sencha Touch on iPhone and iPad (iOS), Android, BlackBerry and Windows Phone.
Desktop development is available on Windows, MacOS X and Linux, using native API (Win32, Cocoa), full stack of Microsoft .NET and cross–platform frameworks like Qt and wxWidgets.
Database services include database design and tuning on the most modern relative DB engines (MS SQL, Oracle, PostgreSQL, Sybase etc) and related reporting tools.
Enterprise development is available using Microsoft.NET, Java EE and related platforms.
When you outsource to HiTech, you have the freedom to focus on your business while a dedicated team of professionals is committed to deliver a solution taking on all and every aspect of your IT requirements starting with consulting, research and concept development, architecture, design, usability design and testing, up to deployment, training, support, maintenance and possible future enhancement.
Our QA outsourcing services lets you focus on your core business while our professionals take full responsibility of your project QA process and provide all the quality testing services you need.
Our productive capacity allows us to perform testing on all the modern platforms — Windows OS, Mac OS, Linux OS, Android, iOS, etc.
We provide full stack of QA services including product quality level validation, requirements quality level validation as the rest of traditional tests: installation, compatibility, smoke and sanity, regression, acceptance, usability testing, internationalization and localization etc.
Our professionals employ best industry standards practices in manual and automation testing. Combined with our profound experience in QA, it grants complex approach towards software testing process during the whole program lifecycle.
Starting from requirements gathering stage, and continuing through the implementation and maintenance, we test every piece of your system to ensure that it meets requirements and specifications.
Infrastructure Management Services of HiTech provides suite of services to help you manage your infrastructure much more efficiently and cost-effectively.
Remote and Onsite Infrastructure Management Services
- Server Management (Windows, Linux, BSD systems);
- Security Device Management (Firewalls, VPN, Anti-Virus, Web Security, IDS, IPS, End Point Security);
- Database Management (MS SQL, Oracle, MySQL, PostgreSQL);
- Storage Management (SAN, DAS, NAS);
- Network Management (routing);
- Managed Communications (VoIP services provisioning, IPv4/IPv6 infrastructure);
- Managed Messaging (Email services, MS Exchange, IM)
- Enterprise Monitoring Services (Nagios, IBM Tivoli, Splunk, Microsoft System Centre)
- 24x7 IT infrastructure support
- Lowers operational costs, with minimal up-front costs;
- Includes comprehensive monitoring and management solutions for server, storage, network and middleware;
- Enables you to focus on your core business and leave the IT management to certified and experienced subject matter experts team;
- Improves infrastructure availability with 24x7 proactive monitoring;
- Provides real-time reports, automated notifications and alerts;
- Gives you access to the right combination of specialized remote competency centers and on-site capabilities.