# HiTech Service LLC > HiTech Service LLC is a software development and IT outsourcing company established in 2006, with offices in Wilmington, Delaware (USA) and Kyiv, Ukraine. The company is ISO 9001:2015 certified and provides software development, QA, customer support, managed services, compliance, and AI solutions to clients across the USA, Europe, and Asia. HiTech Service offers flexible engagement models (dedicated teams, fixed-price projects, and hourly staffing) and serves both startups and enterprises. Core technology expertise spans .NET, Java, C/C++, LAMP, mobile (native, Xamarin, PhoneGap), desktop (Windows/macOS/Linux), cloud (AWS, GCP), and databases (SQL Server, Oracle, MySQL, PostgreSQL, MongoDB). ## Core Pages - [Home](https://hitech-us.com/): Company overview and value proposition. - [About](https://hitech-us.com/about/): Company history, leadership team, and credentials. - [Contact](https://hitech-us.com/contact/): Office addresses, phone, and social links. - [ISO 9001:2015 Certification](https://hitech-us.com/iso-9001-2015-certification/): Certificate UA232208 issued by Bureau Veritas under UKAS accreditation, valid to 18 April 2029; certified scope, what the standard covers, and how to verify it independently. ## Services - [Software Development](https://hitech-us.com/software-development/): Custom software development outsourcing across mobile, desktop, web, database, and enterprise platforms. - [Quality Assurance](https://hitech-us.com/quality-assurance/): Full-cycle QA outsourcing including manual testing, automation, regression, usability, and localization. - [Customer Support](https://hitech-us.com/customer-support/): Multi-tier (L1/L2/L3) English-speaking customer support outsourcing. - [Managed Services](https://hitech-us.com/managed-services/): 24/7 infrastructure, server, cloud (AWS/GCP), DevOps, and database administration. - [Compliance Audit](https://hitech-us.com/compliance-audit/): Readiness audits for ISO 9001:2015 and CMMI Dev/Svc L3 certification. - [GDPR Compliance](https://hitech-us.com/gdpr-compliance/): GDPR assessment, implementation, DPO training, and ongoing compliance consulting. - [Competency Center](https://hitech-us.com/competency-center/): Dedicated multi-discipline offshore teams (min 8 people) for long-term engagements. - [Emergency IT Support](https://hitech-us.com/emergency-it-support/): 24/7/365 on-call support for Oracle, MySQL, SQL Server, Linux/BSD, Windows Server, Exchange, and infrastructure crises. - [Software as a Medical Device](https://hitech-us.com/Software-as-medical-device): SaMD development compliant with FDA, ISO 13485:2016, IEC 62304, ISO 14971, IEC 62366. - [Local AI Agent Development](https://hitech-us.com/services/local-ai-development/): On-premises AI agents with no cloud dependency, custom-trained for GDPR/HIPAA-sensitive environments. - [Data Protection Officer as a Service](https://hitech-us.com/projects/data-protection-officer-as-a-service/): Outsourced/fractional DPO providing ongoing GDPR expertise — ROPA, DPIAs, policies, staff training, DSAR handling, and direct communication with Data Protection Authorities. ## Products - [Talantly.ai](https://hitech-us.com/talantly/): AI-powered recruiting assistant built by HiTech Service — analyzes CVs, motivation letters, and interview scripts, scores candidates with source-linked evidence, and supports every hiring stage from job-offer creation to decision-making. Product site: https://talantly.ai - [RaraAvis](https://hitech-us.com/raraavis-latin-medical-terminology/): Latin medical terminology learning app — categorized term collections (anatomical, physiological, pathological, procedural, pharmaceutical, laboratory), a learn/quiz/confirm cycle with pronunciation and etymology, and a searchable dictionary. - [POSibility](https://hitech-us.com/receipt-generator-app/): Offline-capable point-of-sale and receipt-generation app for small vendors — markets, fairs, and pop-up shops; no connectivity required. ## Case Studies - [Making a Company GDPR Compliant](https://hitech-us.com/case-study/gdpr-compliancy/): End-to-end GDPR compliance program delivery. - [Choosing an Autotest Suite](https://hitech-us.com/case-study/test-automation-frameworks/): Test automation framework selection and evaluation. - [Load Test Systems Overview](https://hitech-us.com/case-study/load-test-systems-overview/): Comparative review of load-testing tooling. - [Handling a DDoS Attack on Pari-Match](https://hitech-us.com/case-study/ddos-attack-prevention/): Live mitigation of a DDoS incident on a high-traffic platform. - [Preventing Data Breach Through Leaked Accounts](https://hitech-us.com/case-study/preventing-data-breach/): Credential-leak detection and response. - [Migrating a Datacenter to Rackspace](https://hitech-us.com/case-study/migrating-datacentre-to-rackspace/): Infrastructure migration project. - [How to Develop and Certify a Medical Device](https://hitech-us.com/case-study-how-to-develop-and-certify-a-medical-device/): SaMD development and certification under FDA and ISO 13485 requirements. - [Choosing a Reporting System](https://hitech-us.com/case-study/reporting-systems-overview/): Comparative evaluation of reporting platforms. - [Complying with Security Standards and Processes](https://hitech-us.com/case-study/complying-security-standards-and-processes): Security standards compliance implementation. - [ICO Live Support Services](https://hitech-us.com/case-study/ico-live-support-services/): Live multi-channel support delivery for a token launch. - [Semantic Product Search for Shopify with OpenAI Embeddings](https://hitech-us.com/semantic-product-search-shopify-embeddings/): Experiment measuring accuracy, speed, and cost of semantic (vector) product search using text-embedding-3-small with PostgreSQL/pgvector. - [WordPress Site Security](https://hitech-us.com/case-study/wordpress-security/): Hardening a default WordPress installation — update discipline, configuration mistakes, and the common attack paths on unconfigured sites. ## Projects Delivered client projects. Full portfolio index: https://hitech-us.com/projects/ - [Design2Launch (Kodak Brand Manager)](https://hitech-us.com/project/design2launch/): Development for Eastman Kodak's DESIGN2LAUNCH division — Brand Manager, a configurable workflow-based web application for brand asset management and content creation used by Fortune 500 companies. - [RealTime Medical](https://hitech-us.com/project/real-time-medical-systems/): Nationwide radiology service network for Canadian radiologists — vendor-neutral peer review, enterprise productivity, and critical-results management across medical disciplines. - [ROKMETRO](https://hitech-us.com/projects/rokmetro/): Support and development for a university-community platform built on the University of Illinois open-source Rokwire platform, covering campus life, safety, and health. - [Odyssey Logistics & Technology](https://hitech-us.com/project/odyssey1/): Web-based global transportation management system on Java with IBM WebSphere, IBM Operational Decision Manager (JRules BRMS), IBM Process Server (BPM), and Oracle. - [Payfone](https://hitech-us.com/project/payfone/): Highly available, secure global HTTP web API letting online merchants accept mobile phone balance as a payment instrument, integrating with mobile carrier systems worldwide. - [Graft Network](https://hitech-us.com/project/graft/): Real-time authorization and supporting infrastructure for a retail-focused cryptocurrency payment network, plus user and technical support setup. - [Spotters.Aero](https://hitech-us.com/project/spotters-aero/): Aviation photography community site with large-scale image processing and administration, running since 2007. - [Gurt.Org.Ua](https://hitech-us.com/project/gurt/): Maintenance and development of a highly loaded Django/MySQL civil-society portal (articles, blogs, forums) for the GURT Resource Center. - [AZ Gizmo](https://hitech-us.com/project/az-gizmo/): Seller tooling for Amazon marketplace and Fulfillment by Amazon merchants. - [USAID Municipal Energy Reform Project](https://hitech-us.com/project/us-aid/): Software delivery for a USAID program aimed at reducing greenhouse gas emissions and strengthening energy security in Ukraine. - [Milkiland](https://hitech-us.com/project/milkiland/): Software for an international dairy production group. - [DB Migration](https://hitech-us.com/project/db-migration/): Database engine migration for legacy business-critical systems — POS, ATM front and back end, industrial applications — where the database is the least replaceable layer. - [Cosmetic Medical Device](https://hitech-us.com/cosmetic-medical-device/): Cloud-connected cosmetic medical device — Raspberry Pi hardware control, a tablet application over secure Bluetooth, and a web application for usage statistics and reporting. - [Download App for CBS](https://hitech-us.com/project/cbs/): Application download and landing project. - [Gaming (Under NDA)](https://hitech-us.com/project/gaming/): Gaming project delivered under NDA. ## Articles Analytical articles on technology, compliance, AI infrastructure, and quality engineering, published at https://hitech-us.com/blog-creative - [The Sixty-Year Oscillation: Why IT Keeps Outsourcing and Insourcing the Same Work](https://hitech-us.com/articles/entry/000/the-sixty-year-oscillation-why-it-keeps-outsourcing-and-insourcing-the-same-work) (2026-09-14): Three full swings between centralized and in-house computing since 1965 - service bureaus, minicomputers, the ASP collapse, cloud, and repatriation - and the finding that both times the decisive cost was moving data (telephone tariffs, then egress), not computing it. - [How AI and Automation Are Changing IT Service Delivery](https://hitech-us.com/articles/entry/000/how-ai-and-automation-are-changing-it-service-delivery) (2026-09-10): Where automation actually helps in IT service delivery - detection and triage rather than resolution - the 53%-of-code-is-AI versus 17%-see-AI-testing-impact gap, why vendor MTTR claims need reading carefully, and the GDPR Article 22/35 and machine-identity obligations automation creates. - [Managed IT Services vs. In-House IT: What Should You Choose?](https://hitech-us.com/articles/entry/000/managed-it-services-vs-in-house-it-what-should-you-choose) (2026-09-07): Total cost of ownership for both models - 2026 MSP per-user pricing versus loaded salary, SHRM turnover costs, Uptime Institute outage figures - the coverage arithmetic behind 24/7 support, and the company sizes at which each model and the co-managed hybrid make sense. - [When the Model Is the Vendor: What Happens to Compliance When You Don't Own the Weights](https://hitech-us.com/articles/entry/000/when-the-model-is-the-vendor-what-happens-to-compliance-when-you-dont-own-the-weights) (2026-09-03): Why regulated-software frameworks assume you can describe, pin and reproduce what you shipped - and how building on a third-party foundation model breaks all three. FDA's UpDoc 510(k) clearance, undisclosed training corpora, the unfalsifiable data-contamination requirement, and AI bills of materials. - [The Edge Device Is the Perimeter: Why the Box You Bought to Keep Them Out Is How They Get In](https://hitech-us.com/articles/entry/000/the-edge-device-is-the-perimeter-why-the-box-you-bought-to-keep-them-out-is-how-they-get-in) (2026-08-31): Edge devices and VPNs went from 3% to 22% of exploitation-driven breaches in a year. Mandiant M-Trends 2026 figures, the Zimbra patch gap, why sealed appliances resist forensics, and the 22-second handoff between intrusion and second threat group. - [The Password Memo Was Honest. The Checklist Wasn't.](https://hitech-us.com/articles/entry/000/the-password-memo-was-honest-the-checklist-wasnt) (2026-08-27): What NIST SP 800-63 (2004) actually said about password entropy, the Shannon-derived approximation its authors explicitly flagged as rough, the requirement it never contained, and how the gap between a technical document and the checklist made from it produced two decades of bad policy. - [As Is: How Software Became the Only Product You Could Legally Sell Broken](https://hitech-us.com/articles/entry/000/as-is-how-software-became-the-only-product-you-could-legally-sell-broken) (2026-08-24): How the software industry disclaimed the implied warranties of merchantability and fitness that attach to every other product - the 1980s shrinkwrap licence, licensing rather than selling to escape the UCC, and ProCD v. Zeidenberg (1996) making it enforceable. - [The Production Incident Class Your Postmortem Template Doesn't Have](https://hitech-us.com/articles/entry/000/the-production-incident-class-your-postmortem-template-doesnt-have) (2026-08-20): Autonomous agents fail at boundaries rather than through bugs. Anthropic's review of 141,006 evaluation runs, why a misconfiguration stops being inert when something inside it is actively seeking a path, and why detection came from reading the news rather than from a monitor. - [Why Load Test Numbers Lie](https://hitech-us.com/articles/entry/000/why-load-test-numbers-lie) (2026-08-17): Why synthetic load tests systematically overstate capacity - closed versus open workload models, coordinated omission in latency recording, tail amplification under fan-out, and why Facebook, Netflix and LinkedIn moved to live-traffic testing. - [When Config Became Executable: The Twenty-Year Pattern Behind Supply Chain Attacks](https://hitech-us.com/articles/entry/000/when-config-became-executable-the-twenty-year-pattern-behind-supply-chain-attacks) (2026-08-10): How supply chain malware keeps migrating to whatever layer scanners ignore - event-stream, SolarWinds, xz utils - and why agent configuration files are the current blind spot. - [How Software Became a Medical Device](https://hitech-us.com/articles/entry/000/how-software-became-a-medical-device) (2026-08-05): How software became a regulated device category — Therac-25, the IMDRF SaMD risk framework, the US clinical decision support carve-out versus EU MDR Rule 11, and Predetermined Change Control Plans for AI. - [Compliant With What? A Working Map of GDPR, HIPAA, SOC 2 and ISO 27001](https://hitech-us.com/articles/entry/000/compliant-with-what-a-working-map-of-gdpr-hipaa-soc-2-and-iso-27001) (2026-08-02): Which of the four are laws and which are attestations, where their control sets overlap (43% evidence reuse versus ~80% control mapping), Article 42 certification limits, the HIPAA Security Rule overhaul, and audit cost ranges. - [Local AI vs Cloud AI: The Break-Even Is About Utilization, Not Tokens](https://hitech-us.com/articles/entry/000/local-ai-vs-cloud-ai-the-break-even-is-about-utilization-not-tokens) (2026-07-27): On-premise LLM cost analysis — why GPU utilization, not token volume, decides whether self-hosted AI beats cloud APIs; hybrid routing architecture; compliance-driven deployment. - [Does Your SaaS Actually Need a Data Protection Officer? Running the Article 37 Test](https://hitech-us.com/articles/entry/000/does-your-saas-actually-need-a-data-protection-officer-running-the-article-37-test) (2026-07-23): GDPR Article 37 DPO requirement test for SaaS, German BDSG §38 threshold, controller vs processor analysis, in-house versus outsourced DPO costs. - [AI Didn't Kill Manual QA — It Killed the Boring Half of It](https://hitech-us.com/articles/entry/000/ai-didnt-kill-manual-qa-it-killed-the-boring-half-of-it) (2026-07-19): How AI changed software testing — the adoption-versus-operationalization gap, agentic testing, and why exploratory QA judgment grew more valuable. - [How AI Ate the World's Memory Chips](https://hitech-us.com/articles/entry/000/how-ai-ate-the-worlds-memory-chips-and-why-relief-isnt-coming-until-2028) (2026-07-03): DRAM/HBM capacity reallocation toward AI infrastructure and its effect on consumer hardware pricing. - [Broadcom Is Worth More Than Tesla and Meta](https://hitech-us.com/articles/entry/000/broadcom-is-worth-more-than-tesla-and-meta-combined-adjacent-and-almost-nobody-outside-finance-has-noticed) (2026-06-30): Custom AI accelerators and networking silicon as the infrastructure layer of the AI boom. - [A 10-Minute Phone Call Took Down MGM's Systems](https://hitech-us.com/articles/entry/000/a-10-minute-phone-call-took-down-mgms-systems-the-19-year-old-behind-a-similar-scheme-just-got-extradited) (2026-06-23): Scattered Spider social engineering, help-desk identity verification failures, and practical countermeasures. - [OpenAI Wants to Give the US Government a 5% Stake](https://hitech-us.com/articles/entry/000/openai-wants-to-give-the-us-government-a-5-stake-the-pitch-compares-it-to-alaskas-oil-fund-but-ai-isnt-oil) (2026-06-15): Analysis of the proposed government equity stake and the Alaska Permanent Fund comparison. - [Microsoft's Own AI Service Took Down Azure for Nearly 8 Hours](https://hitech-us.com/articles/entry/000/microsofts-own-ai-service-took-down-azure-for-nearly-8-hours-because-of-a-change-that-looked-fine-in-one-region) (2026-06-08): Retry amplification, cascading cloud failure, and change-management during an active incident. - [FDA's AI Medical Device Approvals Are Breaking Out of Radiology](https://hitech-us.com/articles/entry/000/fdas-ai-medical-device-approvals-arent-just-growing-theyre-finally-breaking-out-of-radiology) (2026-05-31): Specialty diversification of FDA-cleared AI devices and the 510(k) predicate pathway. - [FDA Just Redrew the Line for What Counts as a Medical Device](https://hitech-us.com/articles/entry/000/fda-just-redrew-the-line-for-what-counts-as-a-medical-device-and-a-lot-of-ai-health-products-just-landed-on-the-free-side) (2026-05-24): January 2026 FDA guidance on clinical decision support software and general wellness wearables. - [Microsoft Patched This SharePoint Bug in May; CISA Gave Agencies 3 Days in July](https://hitech-us.com/articles/entry/000/microsoft-patched-this-sharepoint-bug-in-may-cisa-gave-agencies-3-days-to-fix-it-in-july-heres-the-gap-that-matters) (2026-05-16): CVE-2026-45659, the CISA KEV catalog, and risk-based remediation under BOD 26-04. - [GDPR Regulators Move From Erasure to Transparency](https://hitech-us.com/articles/entry/000/gdpr-regulators-just-finished-grading-europe-on-the-right-to-be-forgotten-now-theyre-grading-honesty) (2026-05-09): EDPB coordinated enforcement findings on Article 17 erasure and the 2026 shift to Articles 12-14 transparency. - [The EU Just Gave AI Companies 16 More Months](https://hitech-us.com/articles/entry/000/the-eu-just-gave-ai-companies-16-more-months-heres-what-the-ai-act-delay-actually-changes) (2026-05-01): EU AI Act high-risk deadline deferral to December 2027 and the GDPR obligations that did not move. ## Resources - [Projects](https://hitech-us.com/projects/): Portfolio of completed projects. - [Case Studies](https://hitech-us.com/case-studies/): Client case studies and testimonials. - [Blog](https://hitech-us.com/blog-creative): Articles on technology, outsourcing, and compliance. - [GDPR Resources](https://hitech-us.com/gdpr/): Reference information on GDPR. ## Contact - US Office: 900 Foulk Rd, Suite 201, Wilmington, DE 19803, USA - Ukraine Office: Kudryavs'kyi descent 5b, Kyiv 04053, Ukraine - US Phone: +1 646.844.5712 - UK Phone: +44 203 695 9674 - LinkedIn: https://www.linkedin.com/company/1709153 - Facebook: https://www.facebook.com/HiTechServiceUS - Twitter/X: https://twitter.com/hitech_srvc ## Optional - [Full site content](https://hitech-us.com/llms-full.txt): Complete page-by-page content of the main site pages in a single file.