# HiTech Service LLC — Full Site Content > HiTech Service LLC is a software development and IT outsourcing company founded in 2006, headquartered in Wilmington, Delaware (USA), with a delivery center in Kyiv, Ukraine. The company is ISO 9001:2015 certified and delivers software development, quality assurance, customer support, managed IT services, compliance consulting, and on-premises AI solutions to startups, SMBs, and enterprises across the USA, Europe, and Asia. Website: https://hitech-us.com US Phone: +1 646.844.5712 UK Phone: +44 203 695 9674 US Office: 900 Foulk Rd, Suite 201, Wilmington, DE 19803, USA Ukraine Office: Kudryavs'kyi descent 5b, Kyiv 04053, Ukraine --- ## About HiTech Service URL: https://hitech-us.com/about/ HiTech Service was established in 2006 by a team of IT professionals focused on innovative technology solutions. The company began with proprietary weather index development and financial data distribution, then expanded into full-service IT outsourcing. Over more than a decade, HiTech has served emerging startups and multinational corporations across Europe, the USA, and Asia, operating under ISO 9001:2015 quality standards. Service portfolio: software development, quality assurance, technical support, remote infrastructure management, client support, and IT consulting. Leadership: - Nataliya Nekrasova, General Manager — 20 years of IT experience including five years as COO of a top Ukrainian bank; Ph.D. in economics; manages client relations and resource allocation. - Dmitry Karpezo, Tech Lead — 20+ years in .NET, C#, C++, Java, and database optimization; previously delivered projects for AT&T, Verizon, and Dell. - Oleg Gladun, QA Lead — 20+ years in quality assurance across Win32, Java, and web services for major North American clients. --- ## Software Development URL: https://hitech-us.com/software-development/ HiTech Service provides professional software development outsourcing as a faster, lower-overhead alternative to assembling in-house teams. Outsourcing enables clients to engage a ready-made team immediately, eliminating recruiting delays and fixed employment costs; clients pay only for delivered work. The company is ISO 9001:2015 certified with 10+ years of experience serving small businesses through major enterprises. Technology coverage: - Mobile: native iOS/Android, Xamarin, PhoneGap cross-platform frameworks. - Desktop: Windows, macOS, and Linux applications. - Web: ASP.NET/MVC, Java, LAMP stack, HTML5/JavaScript. - Database: design and optimization on SQL Server, Oracle, and PostgreSQL. - Enterprise: .NET and Java EE platforms. Engagement models: dedicated long-term teams, fixed-scope projects with milestone billing, and flexible hourly staffing for variable workloads. --- ## Quality Assurance URL: https://hitech-us.com/quality-assurance/ HiTech offers full-lifecycle QA outsourcing designed to maintain product quality while reducing development costs. The service covers compatibility and acceptance testing, usability, internationalization, and localization, smoke and sanity tests for new features, and regression testing to protect existing functionality. The automation practice uses both commercial and open-source tools to reduce repetitive QA effort. Highlights include 10+ years of QA outsourcing experience, full-scope QA services, QA manager outsourcing, and ISO 9001:2015 certification. The core value proposition is balancing cost reduction with quality through a reliable partner experienced in both manual testing and automation. --- ## Customer Support URL: https://hitech-us.com/customer-support/ HiTech provides enterprise customer support outsourcing with fluent-English specialists who hold linguistics degrees and technical experience across L1, L2, and L3 support levels. Offerings include guaranteed turnaround email support with customized responses, US-based operations with additional European offices, and ISO 9001:2015 certified processes focused on client retention. Businesses use the service to delegate support operations to a dedicated team while focusing on their core business. A reference ICO Live Support Services case study is available. --- ## Managed Services URL: https://hitech-us.com/managed-services/ HiTech's managed services cover configuration and remote administration of hardware and applications, deployments, and scripting across Windows and Linux servers, databases, security devices, storage, and networks. Capabilities: - Infrastructure management: 24/7 server, storage, and network administration. - Cloud services: AWS and Google Cloud configuration and automation. - DevOps: CI/CD pipelines, Docker, and automation with Puppet, Chef, and Ansible. - Database administration: MS SQL, Oracle, MySQL, PostgreSQL, and MongoDB. - Monitoring: Zabbix, Nagios, and Stackdriver with real-time alerting. All services run under ISO 9001:2015 standards with around-the-clock coverage across US, European, and Asian time zones, freeing clients to focus on their core business. --- ## Compliance Audit URL: https://hitech-us.com/compliance-audit/ HiTech's compliance audit service prepares companies for international certification. Activities include business process evaluation and analysis, identification of workflow bottlenecks and inter-process dependencies, ISO 9001:2015 Quality Management System and CMMI Dev/Svc L3 preparation, departmental audits of active development and maintenance projects, and development of department-level process models. Clients receive documented assurance to partners and customers that their production processes align with international standards, confirmation that departmental processes meet expectations, improved understanding of business processes, and reduced human error through stronger management and control systems. --- ## GDPR Compliance URL: https://hitech-us.com/gdpr-compliance/ HiTech offers full GDPR consulting for any organization that collects or processes personal data such as payment information, bank accounts, identification, and CVs — not only IT businesses. GDPR became enforceable on May 25, 2018. Support areas: - Assessment and documentation: security system evaluation, current-process mapping to GDPR requirements, risk analysis and gap identification, policy and procedure documentation. - Implementation and training: security control guidance, employee awareness programs, Data Protection Officer (DPO) training, security incident management. - Ongoing compliance: security and GDPR audits, processor contract review, regulatory monitoring, protection of employee and customer data. Benefits include demonstrable compliance, improved data visibility, customer trust, and stronger cyber resilience. Delivery is cross-departmental, engaging IT, Legal, Customer Support, HR, Finance, and Training. FAQ: - Does my company need to be GDPR compliant? If you process personal data of EU residents — customers, users or employees — GDPR applies to you regardless of where your company is based. - What counts as personal data under GDPR? Any information relating to an identifiable person: names, emails, IDs, credit card and bank details, CVs, location data and online identifiers such as IP addresses. - How long does it take to become GDPR compliant? It depends on company size and data volume; after an initial audit HiTech provides a realistic roadmap — typically several weeks for small companies to a few months for larger ones. - What happens if we are not compliant? GDPR fines can reach €20 million or 4% of annual global turnover, whichever is higher — plus the reputational damage of a publicly reported data breach. --- ## Data Protection Officer as a Service URL: https://hitech-us.com/projects/data-protection-officer-as-a-service/ HiTech supplies outstaffed Data Protection Officers for organizations that are subject to GDPR but do not want the cost and hiring lead time of a full-time in-house DPO. The model provides proven GDPR expertise immediately and on an ongoing basis, and satisfies the GDPR Article 38 independence requirement by sitting outside the client's org chart. Reference engagement: a group of two EU-registered SaaS platform entities, subject to the full scope of GDPR, with no dedicated DPO in house. HiTech's DPOs built the entire compliance program from scratch and reached full GDPR compliance within six months, working alongside the client's legal and compliance department. Delivered scope: - Records of Processing Activities (ROPA) and Data Protection Impact Assessments (DPIA), with the supporting internal policies and procedures. - Ongoing improvement of privacy policy and cookie handling practices. - GDPR training materials for staff and stakeholders. - Advisory support to legal and compliance on personal-data questions raised by partner entities. - End-to-end handling of data privacy requests — registration, response drafting, and coordination with technical and support teams — covering Data Subject Access Requests (DSARs) and erasure requests, regardless of the requester's country of residence wherever GDPR applied. - Direct communication with Data Protection Authorities (DPAs) on multiple occasions. Outcome: over 1.5 years of engagement, the client operated with zero regulatory fines and zero data protection incidents. Relevant when: GDPR Article 37 makes a DPO mandatory (large-scale systematic monitoring or large-scale special category processing as a core activity), when a national implementation sets a stricter threshold (for example Germany's BDSG §38, which requires a DPO once at least 20 employees are regularly engaged in automated processing of personal data), or when enterprise customers request a named DPO during vendor security review. --- ## Competency Center URL: https://hitech-us.com/competency-center/ A HiTech competency center is a multi-discipline, dedicated offshore team that works side-by-side to reduce cost and increase productivity. Functional roles include QA (learning all aspects of the software and training other groups), research and development, managed services, customer-facing support, and reporting/deployment practice for enterprise software. Recommended minimum team size is eight people, scalable with business needs. HiTech prioritizes quality hiring over speed; initial team competency typically takes around 90 days. The model preserves institutional knowledge inside lower-cost remote teams, delivering faster and higher-quality outcomes through entire product lifecycles. Prospective clients can request a complimentary competency center analysis. --- ## Emergency IT Support URL: https://hitech-us.com/emergency-it-support/ HiTech provides 24/7/365 emergency IT support with on-call certified experts reachable by phone, Skype, or chat. Covered domains: - Oracle DBA: crash recovery, performance issues, patching, disaster recovery. - MySQL/MariaDB administration, including AWS RDS and Rackspace. - Linux/BSD: server administration, kernel patching, firewalls, web server management. - Windows Server: Active Directory, IIS, Hyper-V, failover clustering. - SQL Server: design, deployment, failover clustering, performance tuning. - Exchange and Office 365 design and deployment. - Infrastructure: Fibre Channel SAN administration, PKI management, DDoS mitigation. Engagement flow: call the support line, sign the service contract, share remote access, receive a solution proposal with pricing, and pay upon completion. Contact: +1 646-844-5712 (US), +44 203 695 9674 (UK), Skype: hitech_us_911. FAQ: - How fast do you respond to an emergency? The TechOps team is on call 24/7/365 — a certified engineer starts working on the problem immediately after contact. - What kinds of emergencies do you handle? DDoS attacks, database failures, server and network outages, and security incidents — covering Windows Server, MS SQL, Oracle DB, Linux/BSD and more. - Do we need an existing contract to get emergency help? No — one-time emergency assistance is available; simply call. - Can you help prevent future incidents? Yes — after resolving the incident HiTech can review the infrastructure, harden the setup, and set up 24/7 monitoring as part of managed services. --- ## Software as a Medical Device (SaMD) URL: https://hitech-us.com/Software-as-medical-device HiTech delivers the full Software-as-a-Medical-Device development life cycle: analysis, software validation, development, QA, and deployment. The team helps startups and established healthcare organizations design solutions that reduce manual data entry errors and redundant processes. Regulatory frameworks covered: - US FDA requirements - ISO 13485:2016 (medical device quality management) - EN/IEC 60601-1 (medical electrical equipment) - ISO 14971 (risk management for medical devices) - IEC 62304 (medical device software lifecycle) - IEC 62366 (usability engineering) - Medical device cybersecurity requirements The team combines hands-on medical device software experience with knowledge of EU medical device regulations, healthcare compliance, and safety risk management. FAQ: - What is Software as a Medical Device (SaMD)? Software intended for medical purposes — diagnosis, prevention, monitoring or treatment — that works on its own, without being part of a hardware medical device. - What regulations apply to medical device software in the EU? The EU Medical Device Regulation (MDR 2017/745), together with standards such as IEC 62304 for the software lifecycle and ISO 14971 for risk management. - What documentation is required for certification? A full technical file: software requirements and architecture, risk analysis, verification and validation records, usability documentation and post-market surveillance procedures — prepared as part of the development lifecycle. - Can you join an existing medical device project? Yes, at any stage — from planning a new device to preparing documentation and closing gaps ahead of certification. --- ## Local AI Agent Development URL: https://hitech-us.com/services/local-ai-development/ HiTech builds AI agents that run entirely on a client's own infrastructure, removing reliance on cloud-based AI services such as ChatGPT or Claude. Advantages over cloud AI: - No recurring subscription fees — one-time development investment. - Data privacy: data never leaves client premises. - Custom training on proprietary business data. - Offline operation without internet dependency. - Supports GDPR and HIPAA compliance through local processing. Capabilities: - Document processing automation. - Customer service AI agents. - Data analysis assistants trained on proprietary datasets. - Knowledge base systems built from internal documentation. - Industry-specific solutions. Targeted at legal firms, healthcare practices, financial advisors, consulting firms, and enterprises with strict data governance, including teams needing air-gapped AI deployments. Backed by ISO 9001:2015 certification and over a decade of experience. Hardware: deployments can start with a cost-effective Mac Mini M4 and scale to the client's workload; HiTech helps choose the right configuration. The team also delivers cloud AI when it fits better — reference project: Talantly.ai, a Claude-powered talent-management and recruitment assistant. FAQ: - Is my data safe with a local AI deployment? Yes — the AI agents run entirely on the client's own infrastructure; documents and data never leave the premises and are never sent to external cloud services or used to train third-party models. - What hardware do I need to run local AI? Less than expected — often starting with a Mac Mini M4, scaled to the workload with HiTech's guidance. - How does local AI compare to cloud AI in cost? Local deployment is a one-time development investment with no monthly subscription fees, API charges or usage limits — usually cheaper than cloud AI over time. - Does local AI deployment help with GDPR and HIPAA compliance? It addresses key challenges (no cross-border data transfers, no Business Associate Agreements with cloud vendors, direct control over data processing), though full compliance requires broader privacy and security measures. --- ## Talantly.ai (Product) URL: https://hitech-us.com/talantly/ Product site: https://talantly.ai Talantly.ai is an AI-driven recruitment assistant built by HiTech Service, powered by a large language model (Claude) that provides in-depth analyses of candidates' documents throughout the hiring process. It supports every hiring stage: - Job offer creation: analyzes job-description documents and distills the skill list to use as hiring criteria. - Candidate screening: analyzes CVs, motivation letters, interview scripts, and other candidate data; produces a candidate score where every score links to specific, verifiable excerpts, giving recruiters an objective basis for comparison. - Interviewing: suggests targeted interview questions based on gaps in the CV; uploaded interview scripts yield deeper, source-referenced assessments. - Decision-making: applies SWOT analysis, the STAR method, ambitions & motives assessments, and red-flag analyses so every hire is supported by evidence-based data. Status: in active development; available for early-access booking after a demo at https://talantly.ai/#access. --- ## Semantic Product Search for Shopify with OpenAI Embeddings (Case Study) URL: https://hitech-us.com/semantic-product-search-shopify-embeddings/ A deliberately simple, reproducible experiment measuring how well low-cost semantic search performs on a real product catalogue — a Shopify apparel store, using only publicly available product-page information. Problem: most online-store search is keyword-based. Shoppers who phrase a need naturally ("comfortable clothes for home and office", "a gift for my husband who loves the outdoors") get weak matches or nothing at all, because the exact words never appear in the product title or description. Approach: an embedding model converts each product description into a vector capturing its meaning; the shopper's query is embedded the same way, and the nearest product vectors by cosine distance are returned. This retrieval step is the core of Retrieval-Augmented Generation (RAG) and on its own delivers search-by-intent. Stack: - OpenAI text-embedding-3-small — chosen for cost (about 2¢ per 1M tokens, or 1¢ per 1M tokens using batch requests) and sufficiency for product-scale text. - Python test scripts — single requests to emulate a live shopper's search, batch requests to build the initial embedding database. - PostgreSQL with the pgvector extension, running the similarity search directly in the database — a simple stack and a valid starting point. Scaling note: larger or higher-traffic catalogues typically move to a dedicated vector database (Qdrant, Pinecone, Milvus, Weaviate) for horizontal scaling, metadata filtering, and faster approximate nearest-neighbour search. The right choice depends on catalogue volume, latency targets, and how much infrastructure the team wants to operate. Measured latency: live single queries averaged about 0.8 seconds from the embedding service, with occasional peaks to 1.6 and 2.8 seconds. Relevant for: e-commerce teams whose site search underperforms on natural-language queries, and anyone evaluating vector search or RAG retrieval before committing to a larger build. --- ## Articles and Insights Blog: https://hitech-us.com/blog-creative Analytical long-form articles on AI infrastructure, compliance, security, quality engineering, and the economics of technology decisions. Listed newest first. - Local AI vs Cloud AI: The Break-Even Is About Utilization, Not Tokens (2026-07-27) — https://hitech-us.com/articles/entry/000/local-ai-vs-cloud-ai-the-break-even-is-about-utilization-not-tokens On-premise LLM economics: why sustained GPU utilization (70-80% needed, 40-65% typical) rather than token volume determines whether self-hosting beats cloud APIs; hybrid task-routing architecture; hidden operational costs; and the compliance cases (GDPR, HIPAA, air-gapped) where cost comparison stops mattering. - Does Your SaaS Actually Need a Data Protection Officer? Running the Article 37 Test (2026-07-23) — https://hitech-us.com/articles/entry/000/does-your-saas-actually-need-a-data-protection-officer-running-the-article-37-test The GDPR Article 37 triggers, why "core activities" and "large scale" carry the whole test, Germany's stricter BDSG §38 headcount threshold, controller-versus-processor analysis for SaaS, in-house versus outsourced DPO costs, and the voluntary-appointment trap. - AI Didn't Kill Manual QA — It Killed the Boring Half of It (2026-07-19) — https://hitech-us.com/articles/entry/000/ai-didnt-kill-manual-qa-it-killed-the-boring-half-of-it The gap between 89% of organizations piloting AI in quality engineering and 15% scaling it, what AI actually automated in testing versus what it could not, agentic testing, and why exploratory judgment became more valuable. - How AI Ate the World's Memory Chips — And Why Relief Isn't Coming Until 2028 (2026-07-03) — https://hitech-us.com/articles/entry/000/how-ai-ate-the-worlds-memory-chips-and-why-relief-isnt-coming-until-2028 DRAM and HBM capacity reallocation toward AI infrastructure, its effect on consumer device pricing, and why this shortage is structural rather than cyclical. - Broadcom Is Worth More Than Tesla and Meta (2026-06-30) — https://hitech-us.com/articles/entry/000/broadcom-is-worth-more-than-tesla-and-meta-combined-adjacent-and-almost-nobody-outside-finance-has-noticed Custom AI accelerators and networking silicon as the invisible infrastructure layer of the AI boom. - A 10-Minute Phone Call Took Down MGM's Systems (2026-06-23) — https://hitech-us.com/articles/entry/000/a-10-minute-phone-call-took-down-mgms-systems-the-19-year-old-behind-a-similar-scheme-just-got-extradited Scattered Spider's social engineering method, why help-desk identity verification keeps failing, and the controls that actually close the gap. - OpenAI Wants to Give the US Government a 5% Stake (2026-06-15) — https://hitech-us.com/articles/entry/000/openai-wants-to-give-the-us-government-a-5-stake-the-pitch-compares-it-to-alaskas-oil-fund-but-ai-isnt-oil Analysis of the proposed equity stake and why the Alaska Permanent Fund comparison breaks down. - Microsoft's Own AI Service Took Down Azure for Nearly 8 Hours (2026-06-08) — https://hitech-us.com/articles/entry/000/microsofts-own-ai-service-took-down-azure-for-nearly-8-hours-because-of-a-change-that-looked-fine-in-one-region Retry amplification, cascading failure across regions, and the change-management lesson of continuing a rollout during an active incident. - FDA's AI Medical Device Approvals Are Finally Breaking Out of Radiology (2026-05-31) — https://hitech-us.com/articles/entry/000/fdas-ai-medical-device-approvals-arent-just-growing-theyre-finally-breaking-out-of-radiology Specialty diversification among FDA-cleared AI devices and the 510(k) predicate pathway question underneath the growth. - FDA Just Redrew the Line for What Counts as a Medical Device (2026-05-24) — https://hitech-us.com/articles/entry/000/fda-just-redrew-the-line-for-what-counts-as-a-medical-device-and-a-lot-of-ai-health-products-just-landed-on-the-free-side The January 2026 FDA guidance on clinical decision support software and general wellness wearables, and where the regulatory line now sits. - Microsoft Patched This SharePoint Bug in May. CISA Gave Agencies 3 Days in July (2026-05-16) — https://hitech-us.com/articles/entry/000/microsoft-patched-this-sharepoint-bug-in-may-cisa-gave-agencies-3-days-to-fix-it-in-july-heres-the-gap-that-matters CVE-2026-45659, the CISA Known Exploited Vulnerabilities catalog, and risk-based remediation timelines under BOD 26-04. - GDPR Regulators Finished Grading Europe on Erasure; Now They're Grading Honesty (2026-05-09) — https://hitech-us.com/articles/entry/000/gdpr-regulators-just-finished-grading-europe-on-the-right-to-be-forgotten-now-theyre-grading-honesty EDPB coordinated enforcement findings on Article 17 erasure and the 2026 shift to Articles 12-14 transparency obligations. - The EU Just Gave AI Companies 16 More Months (2026-05-01) — https://hitech-us.com/articles/entry/000/the-eu-just-gave-ai-companies-16-more-months-heres-what-the-ai-act-delay-actually-changes The EU AI Act high-risk compliance deferral to December 2027, and the GDPR obligations that never moved with it. --- ## Contact URL: https://hitech-us.com/contact/ - US Office: 900 Foulk Rd, Suite 201, Wilmington, DE 19803, USA - Ukraine Office: Kudryavs'kyi descent 5b, Kyiv 04053, Ukraine - US Phone: +1 646.844.5712 - UK Phone: +44 203 695 9674 - LinkedIn: https://www.linkedin.com/company/1709153 - Facebook: https://www.facebook.com/HiTechServiceUS - Twitter/X: https://twitter.com/hitech_srvc